Refund policy
Return and Refund Policy
At Terrix, we want you to be completely satisfied with your investment. We understand the importance of choosing the right tool to stay spiritually grounded in the moments that matter most, and we’re here to help if things aren’t quite right.
USA Return Policy
We offer a 30-day return window starting from the date your Terrix is delivered. To be eligible for a refund, the clock must be in its original, undamaged condition and include all original accessories (including the charging cord and power block).
Please note that the customer is responsible for all return shipping costs. Both the return request and the shipment of the item back to us must occur within this 30-day period. Once this window has passed we’re unable to accept returns or offer refunds for non-damaged items.
To initiate a return:
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Email us at hello@terrixtech.com to request a return.
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Once your request is received, we will provide you with further instructions on how to return your clock.
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After we received and process the returned clock, we will initiate a full refund
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Damages and Issues:
If your Terrix arrives damaged or isn’t performing as expected, please email us at hello@terrixtech.com. We are committed to making it right and will guide you through the next steps once we’ve reviewed your situation.